Refund policy

Return Policy:

At Bait Apparel, we strive to ensure your satisfaction with every purchase. If you're not entirely happy with your order, here's our hassle-free return policy:

  1. 30-Day Return Window: You have 30 days from the date of purchase to return eligible items.

  2. Condition of Items: To be eligible for a return, items must be unused, unwashed, and in the same condition as received. Please ensure all tags are intact.

  3. Initiating a Return: Contact our Support Ninja at support@baitapparel.com to initiate the return process. Provide your order number and details about the items you wish to return.

  4. Return Shipping: The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part.

  5. Refund Processing: Once we receive and inspect your returned items, we'll process your refund. Refunds are issued to the original payment method.

  6. Exchanges: Unfortunately, we do not offer direct exchanges. If you need a different size or item, simply return the original item and place a new order.

  7. Non-Returnable Items: Personalized or customized items are non-returnable.

Remember, our Support Ninja is here to assist you throughout the process. Feel free to reach out with any questions or concerns.

Refund Policy:

We understand that circumstances may lead to the need for a refund. Here's our straightforward refund policy:

  1. Eligibility: Refunds are issued for eligible items returned within our 30-day return window.

  2. Refund Process: Once your returned items are received and inspected, we'll initiate the refund process. Please allow a few business days for the refund to reflect in your account.

  3. Original Payment Method: Refunds are issued to the original payment method. If the original payment method is no longer available, we'll provide a store credit.

  4. Shipping Costs: Original shipping costs are non-refundable, and the cost of return shipping is the responsibility of the customer unless the return is due to an error on our part.

  5. Failed Deliveries: If an order is returned due to failed delivery attempts or incorrect address information provided by the customer, a refund will be issued minus the original shipping costs.

For any refund-related inquiries or assistance, our Support Ninja is ready to help at support@baitapparel.com. Thank you for choosing Bait Apparel.